Refund & Cancellation Policy
We want you to be confident buying Rankolab. This policy explains how cancellations and refunds work for subscriptions purchased on rankolab.com and app.rankolab.com.
1. Free Tools First
Our free SEO tools and free website audit let you evaluate Rankolab before paying anything. We encourage you to try them first.
2. 14-Day Money-Back Guarantee
- If Rankolab is not right for you, contact us within 14 days of your first purchase of any paid plan and we will refund the full amount — no questionnaires, no hoops.
- The guarantee applies to your first subscription purchase only, not to renewals, upgrades or repeat purchases after a previous refund.
- Refunds are issued to the original payment method within 5–10 business days of approval.
3. Cancellations
- You can cancel your subscription at any time from your account dashboard or by emailing support@rankolab.com.
- Cancellation stops future billing. Your plan features remain active until the end of the period you have already paid for.
- We do not provide pro-rated refunds for unused time after the 14-day guarantee window, except where required by law.
4. Renewals
Subscriptions renew automatically. We recommend cancelling at least 48 hours before your renewal date. If you forget and are charged for a renewal you did not want, contact us within 7 days of the charge and we will review the case fairly — accidental renewals with no usage in the new period are normally refunded.
5. Exceptions
We may decline refunds in cases of abuse, such as repeated purchase-refund cycles, violation of our Terms of Service, or heavy consumption of AI quotas followed by a refund request. Statutory consumer rights in your country remain unaffected.
6. How to Request a Refund
- Email support@rankolab.com from your account email with subject “Refund request”.
- Include the site/account the subscription is attached to and the date of purchase.
- We respond within 2 business days.